Our products will be delivered to you straight from the brands who manufacture them. For example, if you order a shirt from Mustique and a bikini from Voke, each product will be packaged and shipped by the respective brand, meaning that you will receive two different parcels.

Once your products are shipped, you will receive a text message and an e-mail with the the delivery details. This will include a link where you can track your order status and follow your products until they reach you.

We are available to help you and answer any questions you may have. You can contact us from our email (info@baizik.com), instagram (@be_Baizik) or whatsapp (+351 920 073 410).

If you wish to cancel your order, you should get in touch ASAP for us to do so before the order is shipped. However, if you are too late and the order has been shipped already, you can always return the items up to 14 days after you receive them.

Yes, you can. If you are not happy with the item, you can should send the item back to the brand through a courier of your desire, and once the brand receives it, we will issue a gift card for you to use on another purchase. The items can be returned up to 14 days from the day you receive them. 

Customers can return their products up to 14 days after they receive the product. Items must be in their original and resale condition, including the tag. Also, you will have to fill a form for returning with your reason to do so. Customers who wish to return a product will have to ship it through any courier of their choice. Once we verify the item's conditions, you will be reimbursed for the item, but not for any delivery costs.

If the items that you wish to return are in good conditions, the customer will be responsible for the shipping expenses of the return. Please get in touch with us at support@baizik.com to find out more. 

Nevertheless, if you are not happy with an item we lways suggest you to think of someone else that perhaps would like to own it. It helps reduce CO2 emissions and make someone quite happy :)

If your return request was not accepted and you still think they meet the return criteria (see "How do I return a product?"), then we ask you to get in touch with us via email (support@baizik.com) so we can assist you with next steps.

You can find available size guides once the product page that you are interested. If the size guide is not available on the product page, please get in touch with us to help you find out what size would fit you best. We are working to get as much information available as possible. Unfortunately, we are still not able to include size guides for all brands as each of them has their own references.

Yes, we use industry-standard SSL encryption to protect your details. Confidential information, such as name, address and payment details are encrypted so that it can be read only on the secure server. This information is authenticated to ensure that it is only sent to this secure server and verified to ensure that it has not been tampered with during the transfer.

No :) But when you register with us you can enjoy benefits such as tracking your order directly on our website, creating a “Wish List” that you can access wherever and whenever you want. You can also take advantage of discounts related to shipments of orders, referral codes, among others.

Just click "Forgot your password?" on our login page and enter your email address. You will immediately receive an email to reset your password.

In all of our communications you can find an “unsubscribe” button if you no longer wish to receive our news. We will always be here to tell you about the best the platform has to offer!

You can request the deletion of your account using the contact form available on the website.

Yes, we use industry-standard SSL encryption to protect your details. Potentially confidential information, such as name, address and payment details, is encrypted so that it can be read only on the secure server. This information is authenticated to ensure that it is only sent to this secure server and verified to ensure that it has not been tampered with during the transfer.

The customer can always send us an email that will be automatically sent to our Customer Service.

We are used to big brands that belong to big groups. An independent brand moves away from this spectrum. They are small, unique brands and where we can find unusual items. But these aren't the only reasons that make Baizik collaborate with them. We do so because each of these independent brands has its own concepts, which are often creative and unique.

Baizik's goal is to be a platform where people from all over the world can find, learn about and buy independent fashion brands that are mostly up to 10 years old. We also look at metrics such as ethics, sustainability, communication style, quality of materials, among others, to offer our consumers a diverse choice, but with the highest quality standards.

It's in our DNA to be in constant collaboration with brands! We are always open to discover new and interesting projects that would want to partner up with us. If you have a project or brand that you would like to present to us, contact us through our email or fill out the application form for brands on our website.

At the moment we offer local and intra Europe shipping. To simplify the process, our brands use their own shipping solution, so you will be able to manage and send the order from Baizik altogether with your other orders.

By law, customers can regret their purchases and return their items within 14 days of purchase. These returns will go directly to the purchased vendor's desired address. Regarding the refund, we will offer a gift card for the same amount as the purchase that the client can use within any brand offered on our store, however, the client also has an option of requesting a full refund to the same payment method used for the purchase.

We are a full dropshipping platform, meaning that we don't keep or require any stock. By using Jetti, we will automatically sync with your backoffice and get stock updates in almost real time. You don't have to worry about sending us an email every time that you have stock changes. Our goal is for our brands to have a no-hassle experience.

At Baizik we believe in transparency and our goal is that every brand has the same fee. Nevertheless, we want to find the right solution for each brand. Whilst we need to ensure we cover a minimum fee % in order to pay our tech, marketing and operation bills, we understand you need to do the same. Let’s make sure we work on something that ends up being a win-win situation.

Our goal is to be a boarderless platform. In other words, we want unique people to connect with unique brands no matter where they are in the world. Having said that, although we still don't have international brands, we will very shortly offer access to brands from different countries.

Baizik should be seen by brands as a partner, but most of all as an expansion tool. Our role is to support brands by giving them reach through a series of marketing investments, from social, influencers, paid media, partnerships... We want to help take your brand to the next level. Baizik is also the place for brands to feel safe about keeping their quality standards and sitting next to other top brands. Finally, we aim to make Baizik the right place for you to work on your international expansion, as a core part of our mission is to bring local brands all over the world to one single platform.

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Depending on the platform that you already use (i.e Shopify, Woo Commerce) you will need to follow different steps that require around 5 minutes and no technical experience. Your Account Manager will send you the right instructions.

Yes, you can. We want you to be presented as best as possible and you only need to let us know what changes you want us to make and we will do it as soon as we can.